Senior eCommerce Account Manager
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Job Description
Senior e-commerce account manager growing consumer-brand sales for a retail marketing agency. Leading marketplace strategy, P&L performance, client relationships, and revenue expansion.
Responsibilities:
- Own the P&L, sales performance, profitability, and overall business strategy for a portfolio of high-value client accounts
- Develop and execute annual and quarterly business plans to drive revenue growth and market share expansion
- Serve as the primary strategic advisor to clients and provide data-driven business solutions
- Build executive-level relationships with client stakeholders and retail partners
- Identify new business opportunities within existing accounts and through new client development
- Manage Amazon Vendor Central, Seller Central, Walmart Marketplace, Wayfair, and other e-commerce platforms
- Develop pricing, promotional, assortment, and content strategies
- Monitor business metrics, market trends, competitive activity, and category performance
- Lead retailer negotiations, promotional planning, forecasting, and inventory management
- Oversee content optimization and digital shelf management
- Lead client business reviews, quarterly planning sessions, and executive presentations
- Collaborate with merchandising, content, marketing, operations, analytics, and retailer support teams
- Mentor junior account managers and contribute to team development
- Recommend and implement process improvements
- Analyze sales trends, profitability, inventory levels, and performance metrics
- Develop executive-level reporting, KPI dashboards, and business reviews
- Use data and insights to influence client strategies and identify continuous improvement opportunities
Requirements:
- Bachelor's degree in Business, Marketing, Finance, Analytics, Statistics, Computer Science, or related field
- 5+ years of e-commerce account management experience
- 5+ years of Amazon Vendor Central and/or Seller Central experience required
- Demonstrated success managing large or strategic client accounts and driving revenue growth
- Experience with Walmart.com, Wayfair, Target Plus, Home Depot, Lowe's, Overstock, or other major online marketplaces preferred
- Strong understanding of digital marketing, e-commerce merchandising, content strategy, and online retail operations
- Prior experience leading client business reviews and executive presentations
- Strong strategic thinking and business planning capabilities
- Ability to manage complex client relationships and influence decision-makers
- Excellent presentation, communication, and negotiation skills
- Strong financial acumen with account profitability and P&L experience
- Advanced analytical skills and ability to translate data into actionable recommendations
- Exceptional organizational and project management skills
- Ability to thrive in a fast-paced, entrepreneurial environment
- Advanced proficiency in Microsoft Excel and Microsoft Office Suite
- Self-motivated with a strong sense of ownership and accountability
Benefits:
- Competitive compensation
- Incentive compensation program
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- Voluntary life and disability insurance
- Flexible remote work environment
- Career growth and advancement opportunities
- Opportunity to grow into leadership and expanded account responsibilities
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