E-Commerce Customer Support, Sales Specialist
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Job Description
Customer support and sales specialist assisting UK ecommerce customers with orders and enquiries. Handling calls, emails, CRM records and service improvements remotely from South Africa.
Responsibilities:
- Handle inbound customer calls and emails
- Make outbound calls to customers when required
- Respond to customer enquiries quickly and professionally
- Resolve order queries and customer issues
- Maintain accurate customer records within the CRM
- Work closely with the UK team to ensure a smooth customer experience
- Help clear customer enquiries and maintain inbox SLAs
- Support continuous improvements to customer service processes
Requirements:
- 2+ years' experience in customer service, customer care or contact centre environments
- Excellent spoken and written English
- Experience supporting UK, Australian or international customers
- Strong telephone manner and confidence speaking with customers
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail
- A proactive, reliable and positive attitude
- Stable high-speed internet and a professional home office setup
- Experience within ecommerce, retail or order fulfilment is highly desirable
- Experience using CRM systems is highly desirable
- Experience handling high volumes of customer enquiries is highly desirable
- Comfortable working occasional weekends on a rotating roster is highly desirable
Benefits:
- Competitive salary based on experience
- Fully remote role
- Long-term career opportunity with a growing UK business
- Supportive management team
- Opportunity to grow as the business expands
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