Ecommerce Operations VA
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Job Description
Ecommerce Operations VA managing product operations and online customer service for an Australian client. Engaging in all aspects of ecommerce support in a remote setting.
Responsibilities:
- Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
- End-to-end product setup for homewares and furniture with guidance from the buying team
- Write and manage furniture and product descriptions based on provided briefs
- Manage site merchandising including collection ordering, category setup, and featured product placement
- Ensure product page accuracy, consistency, and brand alignment across all listings
- Upload, tag, and manage product images, identifying gaps using Google Sheets checklists
- Maintain basic on-page SEO including page titles, meta descriptions, and image alt text
- Update website content such as banners, landing pages, navigation, and CMS pages
- Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)
- Monitor stock availability and support range updates in coordination with the buying team
- Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation
- Manage daily online customer enquiries and email communications
- Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
- Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
- Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions
- Communicate with couriers regarding tracking, delivery issues, and shipment updates
- Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
- Respond to urgent stock and delivery enquiries in a timely and professional manner
Requirements:
- Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use)
- Strong attention to detail with a focus on data accuracy and content quality
- Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
- Excellent written English for customer and internal communication
- Experience handling ecommerce customer emails and order communications
- Ability to follow structured briefs and work independently with minimal supervision
- Available within 1–2 weeks and able to commit to 40 hours per week
- Previous virtual assistant or ecommerce operations experience (product + customer operations) - Nice to Have
- Background in homewares, furniture, fashion, or lifestyle retail - Nice to Have
- Experience managing Shopify order workflows (refunds, cancellations, exchanges) - Nice to Have
- Familiarity with PIM systems and catalogue data management - Nice to Have
- Experience with inventory/ERP systems such as REX, DEAR, or Cin7 - Nice to Have
- Basic SEO knowledge (meta titles, descriptions, alt text best practice) - Nice to Have
- Experience with customer support platforms such as Gorgias or Zendesk - Nice to Have
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