EHR Clinical Applications Trainer – East Coast
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Job Description
Designs and delivers training on electronic health record applications for clinical staff at Crossroads Treatment Centers. Collaborates with various stakeholders to enhance compliance and system use.
Responsibilities:
- The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications.
- This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use.
- Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows.
- Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams.
- Build and maintain training environments, scenarios, and practice exercises aligned to real workflows.
- Manage Sandbox environment testing and documentation.
- Translate current-state and future-state workflows into clear training and job aid.
- Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency.
- Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools.
- Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends.
- Work closely with providers, nursing leadership, clinic managers, IT, and quality teams.
Requirements:
- Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications.
- Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS.
- Clinical background (RN, MA, LPN, allied health) or formal informatics training.
- Experience supporting go-lives, upgrades, or optimization initiatives.
- Knowledge of revenue cycle workflows and/or quality measures.
- Associate’s degree in healthcare, education, informatics, IT, or equivalent experience.
- 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities.
- Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both).
- Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle).
- Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly.
Benefits:
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health Day
- Calm subscription for all employees
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