Enrollment and Billing Team Lead
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Job Description
Enrollment and Billing Team Lead overseeing staff and improving workflows for Premera, a healthcare benefits and services provider. Driving operational quality, efficiency, reporting, and cross-functional process improvements.
Responsibilities:
- Ensure adequate staffing to meet production and quality standards
- Improve team accuracy, workload capacity, and process efficiency
- Manage and mentor staff and develop measurable departmental and individual goals
- Conduct performance evaluations, create performance improvement plans, and recommend merit and promotional increases
- Ensure completion of training programs and arrange additional training when appropriate
- Manage efficient workflow processes using workforce management technologies
- Monitor service indicators and customer feedback to recommend operational and systems changes
- Analyze systems performance, audits, cost efficiencies, workflow measures, and service trends
- Adjust work assignments and processes in response to changing business conditions
- Develop tools, matrices, action plans, procedural manuals, and regular and ad-hoc reports
- Collaborate with cross-functional teams to address workflow issues and develop action plans
- Build and maintain cross-functional business relationships
- Lead process improvement work teams using LEAN methodologies
- Recommend process improvements based on trends, progress, and obstacles
- Develop tactical plans supporting the department’s long-term vision
- Serve as an escalation point for highly visible complaints and issues
- Manage assigned team activities including hiring, coaching, professional development, and performance feedback
- Ensure assigned internal controls operate effectively
- Perform other duties as assigned
Requirements:
- Bachelor's degree or four (4) years of work experience (Required)
- Three (3) years of experience in a management/leadership role (Required)
- Three (3) years of experience in an operations environment (Required)
- Familiarity with Premera products and systems
- Experience with Premera's technical training or procedures programs
- Experience with quality and production management tools and systems
- Specialized or technological knowledge/skill of auditing and systems
- Experience leading virtual employees
Benefits:
- Medical, vision, and dental coverage with low employee premiums
- Voluntary benefit offerings, including pet insurance
- Life and disability insurance
- Retirement programs, including a 401K employer match
- Pension plan vested after 3 years of service
- Wellness incentives with mental well-being resources, counseling services, stress management programs, and mindfulness programs
- Generous paid time off
- Tuition assistance for undergraduate and graduate degrees
- Employee recognition program
- Commuter perks
- Free convenient on-site parking
- Subsidized on-campus cafes
- On-site activities such as health and wellness events, coffee connects, and disaster preparedness fairs
- Fitness & well-being center with in-person and virtual workouts and nutritional counseling
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