Enrollment Medical Assistant
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Job Description
Enrollment Medical Assistant conducting outreach, eligibility screening, and scheduling for Vynca’s palliative-care program. Supporting patient access and census growth remotely across eligible U.S. states.
Responsibilities:
- Conduct targeted telephonic outreach to patients on provided lists
- Deliver customer service and patient-centered communication using standard messaging
- Confirm service area eligibility and complete structured screening forms
- Capture demographic information, chronic disease history, and functional-decline indicators
- Educate patients and families about palliative care, Vynca's services, and program expectations
- Translate complex clinical concepts into accessible, reassuring language
- Schedule eligible patients for an initial nurse practitioner visit
- Coordinate logistics for a smooth handoff from enrollment to care
- Act as liaison between patients and the broader care team
- Direct calls, texts, and emails to appropriate individuals or departments
- Respond to patient questions and concerns in a timely, supportive manner
- Maintain confidentiality and accuracy in patient documentation and communications under HIPAA and organizational standards
- Coordinate enrollment efforts across targeted regions and track outreach activity
- Identify outreach trends and enrollment barriers
- Share qualitative and quantitative feedback and creative ideas with market and business development teams
- Maintain collaborative relationships with designated market teams and practice leadership
- Contribute to program expansion, census growth, and patient access
Requirements:
- Current CMA or CCMA certificate issued by a recognized credentialing body
- 2 years of healthcare experience required
- 1 year of telephonic or call center customer service experience
- Experience working in a medical practice or healthcare setting
- Familiarity with EHR platforms for documenting patient interactions and scheduling appointments
- Experience and training in motivational interviewing and patient education
- Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families
- Strong organizational skills and ability to work independently and manage a high-volume outreach workload
- Proficient with Microsoft and Google applications
- Access to a reliable internet connection
- Strong written and verbal communication skills
- Exceptional interpersonal skills including conflict resolution and de-escalation techniques
- Willing and able to work Monday through Friday, 8:30am–5pm Eastern/Central/Mountain/Pacific Standard Time, with possible overtime
- Must reside and perform work in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
- Legally authorized to work in the United States
- Background check, potentially including drug test or other health screenings, required prior to employment
- Influenza vaccination required for patient-, client-, or customer-facing roles
- Bilingual English/Spanish preferred
- Medical terminology certification preferred
- Familiarity with palliative care, home-based care models, or chronic disease management preferred
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
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