Medical Assistant II, Virtual Care
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Job Description
Medical Assistant supporting UMass Memorial Health’s virtual-care therapeutics through clinical procedures, patient records, prescriptions, and insurance coordination. Primarily remote, Monday through Friday.
Responsibilities:
- Escort patients to examination rooms and record vital signs
- Collect and document patient health status, history, and progress
- Perform EKGs, phlebotomy, and point-of-care tests
- Prepare, document, and administer non-intravenous injections within scope of practice
- Assist with physical examinations and clinical procedures
- Review laboratory results and promptly report abnormal results
- Communicate patient observations and changes to licensed clinicians
- Prepare, maintain, clean, sterilize, and repackage patient equipment and instruments
- Assist with moving, lifting, positioning, and transporting patients
- Follow patient arrival and appointment-scheduling procedures
- Assist with admissions, transfers, and discharges
- Maintain clinical supplies, inventory, logs, charts, and medical records
- Process prescriptions and refills
- Perform clerical duties including typing, filing, scheduling, letter and form preparation, and phone calls
- Verify insurance coverage and eligibility and coordinate prior authorizations and referrals
- Collect patient co-payments and maintain records
Requirements:
- High School Diploma or equivalent
- Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association; if unavailable upon hire, must be obtained within 3 months of hire
- Medical Assistant credential approved by the Massachusetts Department of Health (ARMA, NHA, etc.)
- Equivalent combination of education and experience may be substituted where certification, licensure, or registration is not required
- Ability to perform clinical, clerical, patient-care, phlebotomy, EKG, point-of-care testing, injection, sterilization, medical-record, insurance-verification, and scheduling duties
Benefits:
- Signing bonus may be available, subject to eligibility
- Full-time schedule of 40 hours per week
- Workplace education and training
- Union representation through SHARE (State Healthcare and Research Employees)
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