Enterprise Apps Support Analyst
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Job Description
Enterprise Apps Support Analyst supporting Signode’s transit-packaging enterprise software users. Troubleshooting applications, resolving incidents, and supporting Microsoft Dynamics 365 and ERP systems.
Responsibilities:
- Field incoming incidents and problems from end-users
- Fulfill end-user service requests for enterprise applications
- Record and document problem-solving processes
- Communicate application problems to key stakeholders
- Test fixes and ensure problem resolution
- Maintain and enhance performance of enterprise software
- Identify and learn enterprise software applications
- Coordinate departmental training needs
- Support testing of new software applications
Requirements:
- Bachelor’s Degree in Computer Science or related field
- Minimum of 5 years of IT experience
- Experience with ERP systems, preferably Microsoft Dynamics 365
- In-depth knowledge of enterprise applications
- Strong understanding of Microsoft Dynamics modules
- Ability to prioritize tasks in high-pressure environments
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal abilities
Benefits:
- Diverse and inclusive workplace
- Non-discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or veteran status
- International transfer, storage, and access of personal data for recruitment purposes, including processing in the EU (consent-based)
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