Epic Systems Analyst – Radiant, Cupid
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Job Description
Epic Systems Analyst configuring, testing, and supporting healthcare applications for OhioHealth. Supporting clinical workflows, integrations, reporting, and role-based training from Ohio.
Responsibilities:
- Support the design, build, testing, training, deployment, and ongoing support of Epic applications
- Develop knowledge of healthcare workflows, system integration, and project delivery practices
- Partner with operational leaders and end users to translate business requirements into Epic configuration, integrations, and reporting
- Work under guidance of senior analysts, architects, and technical leads
- Gather and refine stakeholder requirements and map current-state workflows
- Design Epic builds aligned with operational goals and policy
- Create and maintain specifications, decision logs, design documents, configuration documentation, workflow documentation, and support procedures
- Conduct gap analyses for upgrades, regulatory changes, and new initiatives
- Support small projects and enhancements for system implementations and upgrades
- Participate on project teams and deliver assigned tasks using established methodologies
- Configure Epic records, master files, profiles, rules, security classes, and workflows
- Develop and execute unit, integrated, and UAT test plans; resolve defects and document test evidence
- Validate interfaces, printing, reporting, downstream workflows, and regression coverage
- Coordinate release management, environment moves, and downtime procedures
- Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support
- Manage service requests and incidents, meeting SLAs through triage, documentation, and root-cause analysis
- Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows
- Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting
- Support regulatory readiness, audits, policy alignment, privacy/security controls, and audit trails
- Contribute to ITIL-aligned incident, problem, change, and configuration management
- Support design and delivery of role-based training
- Maintain and update the CareConnect curriculum
- Incorporate learner and stakeholder feedback into curriculum improvements
- Support training environment build, maintenance, and readiness activities
- Communicate system releases and upgrade impacts to training stakeholders
- Manage end-user training requests and incidents, documenting resolutions and recommending preventative improvements
Requirements:
- Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field
- In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience
- 1–3 years of experience in system/application analysis, support, or related IT experience; healthcare environment preferred
- Experience with Epic applications and healthcare workflows
- Strong requirements gathering, workflow design, and testing skills
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies
- Ability to communicate with clinical and operational stakeholders and managed service providers
- Ability to produce clear documentation
- Ability to support small to medium initiatives and collaborate with cross-functional teams
- For Application Training: Epic Training Environment Build certification/proficiency, or ability to obtain within required timeframe
- For Application Training: 1+ year of training environment build or application support experience
- Epic Principal Trainer certification preferred, or ability to obtain within required timeframe
- For Application Build: current Epic certification or proficiency in one or more relevant modules preferred
- For Application Build: 1+ year of Epic build/configuration experience preferred, or demonstrated ability to learn and apply build standards quickly
- Exposure to HL7, FHIR, interface testing, reporting, and data concepts preferred
- ITIL Foundation certification desired, not required
- Knowledge of healthcare regulations and compliance standards
- Familiarity with cloud computing platforms such as AWS or Azure
- Experience with business intelligence and analytics tools
Benefits:
- Full-time schedule with 40 scheduled hours per week
- Remote work eligibility from Ohio
- Great Place to Work Certified™ organization
- Supportive, professional healthcare environment
- Learning and growth opportunities
- Training and development opportunities
- Equal employment opportunity
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