Exam Administration Coordinator
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Job Description
Exam Administration Coordinator at ISC2 providing support to candidates during exam processes. Ensuring compliance with exam requirements and managing candidate inquiries related to examination delivery.
Responsibilities:
- Provides accurate, professional, and timely assistance to candidates during the examination delivery process.
- Develops comprehensive knowledge of exam program requirements, policies, and procedures.
- Supports exam candidates with test administration and security protocols education and information.
- Manages special accommodations exam appointments.
- Ensures adverse action investigations are processed according to program standards.
- Resolves exam candidate concerns through the exam fraud incident and candidate adverse action case management process.
- Documents and maintains records of all client, candidate, and test center interactions.
- Recognizes, documents, and informs the supervisor regarding trends in customer correspondence.
- Escalates complex inquiries / requests to exam subject matter experts.
- Miscellaneous duties as assigned.
Requirements:
- Must have excellent written and verbal communication skills in English
- Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation
- CRM/database applications experience a plus (i.e. Salesforce)
- GCSE, High School diploma, GED or regional equivalent required.
- Minimum One (1) year of customer service experience preferably in a call center environment.
Benefits:
- None specified
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