External Communications Consultant
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Job Description
Senior communications leader shaping Conduent’s media reputation, executive visibility, and external storytelling. Supporting mission-critical services delivered to Fortune 100 companies and governments.
Responsibilities:
- Develop and execute proactive PR plans aligned with Conduent’s business strategy, transformation priorities and reputation objectives
- Identify compelling storylines demonstrating industry expertise, technology capabilities, innovation, client outcomes and business impact
- Build relationships with business, technology, trade and industry journalists to generate earned-media coverage
- Develop media pitches, press releases, contributed articles, executive bylines, Q&As, media briefs and external communications materials
- Position Conduent and its leaders in relevant industry conversations
- Manage media outreach from story development through pitching, follow-up, interview coordination and coverage tracking
- Evaluate media opportunities based on audience relevance, credibility, business value and reputational impact
- Develop messaging, talking points, briefing materials and interview preparation for senior leaders
- Build executive thought-leadership programs, including articles, speaking opportunities, interviews and industry commentary
- Translate complex business, technology and operational topics into clear external narratives
- Partner with leaders and subject-matter experts to develop media-worthy perspectives
- Maintain consistent corporate messaging, descriptions, key messages and proof points
- Partner with Marketing on integrated storytelling and earned/paid media amplification
- Repurpose business developments, client wins, research, events and expertise into external stories
- Monitor media coverage, industry developments and emerging issues
- Prepare media coverage reports, executive updates and communications-effectiveness analysis
- Support reactive statements, media responses, Q&As and communications plans for sensitive issues
- Coordinate with Legal, Security, business leaders and external advisers on issues requiring review or rapid response
- Maintain media response protocols, approval workflows and PR processes
- Coordinate external messaging with Marketing, Investor Relations, Legal, ESG, business leadership and internal communications
- Partner with external PR agencies and specialist advisers on projects, announcements and crisis communications
- Establish agency briefs, deliverables, timelines and performance expectations
- Improve the efficiency and effectiveness of the external communications operating model
- Establish and track PR performance measures, refining storylines, outreach strategies and channel selection
- Maintain a forward-looking PR calendar
- Report progress, media opportunities, risks and results to communications leadership
Requirements:
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing or a related field
- Typically 7–10+ years of experience in public relations, corporate communications, media relations or a related discipline
- Demonstrated success generating earned media through proactive pitching and strong journalist relationships
- Experience working with B2B, technology, business services, consulting, financial services or other complex corporate organizations
- Exceptional writing, editing, storytelling and message-development skills
- Experience developing executive thought leadership, media briefing materials and external communications for senior leaders
- Strong judgment in handling sensitive issues, media inquiries and reputational risks
- Ability to understand complex business and technology topics and translate them into clear, relevant stories
- Strong project management skills and ability to manage competing priorities with minimal supervision
- Experience working with external PR agencies and cross-functional stakeholders
- Ability to work effectively in a global organization with geographically dispersed teams
- Preferred: experience supporting a publicly traded company; familiarity with crisis communications, cybersecurity issues or sensitive corporate matters; experience supporting executive visibility at industry conferences, media events and business announcements; familiarity with media monitoring, coverage analytics and social listening tools; experience communicating AI, digital transformation, customer experience or technology-enabled business services
Benefits:
- Remote work
- Flexible working hours
- Health and welfare benefits starting on the first day of employment
- Retirement savings plan
- Employee discounts on merchandise, services, travel, and more
- Career growth opportunities
- Training and access to award-winning learning platforms
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Bonus or incentive eligibility based on business need
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