Federal Customer Success Manager
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Job Description
Federal Customer Success Manager guiding government clients through secure networking implementations at Versa Networks. Coordinating projects, mitigating risks, and driving customer value and growth.
Responsibilities:
- Organize and facilitate internal resources to meet customer deliverables on time
- Coordinate Versa work and serve as the central customer point of contact
- Assess and mitigate project risks
- Build and maintain trusted relationships with key customer contacts
- Collaborate with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams
- Provide guidance and recommendations to maximize customer value from Versa solutions
- Create revenue-growth opportunities through upselling and cross-selling
- Produce monthly, quarterly, and ad hoc internal and customer-facing reports
- Develop and manage project plans covering deliverables, status, and risks
- Engage internal resources to ensure successful project implementation and enhancements
- Document and lead customer engagement information, including contacts, statuses, and next steps
- Ensure customer deliverables are correctly tracked
Requirements:
- Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
- Experience directing and managing deliverables for a complex customer project in a customer facing role
- Federal DoD Secret clearance highly desirable
- Evidence of establishing and maintaining exceptional client relationships that fuel growth
- Strong organization skills
- Confident communicator; comfortable talking to stakeholders of all levels via phone, email, or in person
- Comfortable working in a highly matrixed environment
- Must be a US Citizen
- Applicants must be authorized to work in the US
- Location: Virginia, Maryland, Washington DC
Benefits:
- Competitive compensation package with pre-IPO equity
- Comprehensive medical, dental, and vision insurance plans
- Generous PTO policy including vacation days, sick leave, and paid holidays
- Flexible remote work and hybrid options
- Training, certifications, and educational resources
- Employee recognition programs and awards
- Collaborative, inclusive, and supportive team culture
- Generous parental leave policies
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