Field Operations Supervisor
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Job Description
Supervising field operations for New Flyer, overseeing a field plan and managing customer relationships. Leading technician teams and ensuring contract requirements are met across Georgia and Carolinas.
Responsibilities:
- Responsible for the supervision of all field operations executed by the New Flyer Toronto, Ontario, Canada Service Org.
- Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work.
- Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order.
- Understands and uses the New Flyer core values when working inside and outside the New Flyer organization.
- Understands and follow Respectful Workplace rules.
- Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies.
- Regularly travel to work site locations to oversee, understand and support field operations.
- Be visible to field technicians and mechanics at their work sites.
- Participate and support all meeting architecture applicable to New Flyer field operations in Toronto.
- Oversee training plan for field technicians.
- Organize and lead warranty repair, PDI and retrofit technician teams.
- Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
- Acts as interim site manager during RPSM-s absence as assigned.
- Report all issues affecting New Flyer product or business to the Regional Product Support Managers.
- Review iBus website regularly.
- Other duties as assigned.
Requirements:
- High School, 2 years College, Trade School or equivalent
- 5 years work experience or equivalent
- Some leadership experience
- Inventory management experience
- Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
- Proficient with MS Office
Benefits:
- Company Paid Benefits:
- (Health, Dental, & Vision) - Effective Day 1 of Employment!
- Life Insurance
- Paid STAT Holidays
- Boot Allowance
- On the job skill and development training
- Ability to advance your career with a growing company
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