Manager – Epic Enterprise Operations
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Job Description
Manager leading Epic Technical Team at Tegria. Overseeing operational execution, process optimization, and client relationship management.
Responsibilities:
- Provide leadership and strategic direction for Tegria’s Epic Technical Team
- Lead and manage a team of technical professionals supporting Epic environments across multiple customer engagements
- Set priorities and make operational decisions aligned with departmental objectives
- Manage team performance, including hiring, onboarding, coaching, and development planning
- Develop and implement operational plans, tools, and processes to support service delivery
- Own and manage client relationships, partnering with customer leaders to ensure service delivery
- Coordinate and execute work across single or multiple customer engagements
- Track and document outcomes using KPIs, impact analysis, and formal project closeout materials
- Mentor team members and customer counterparts to support successful delivery
- Represent the organization in sales and business development efforts
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, related field or equivalent combination of education and experience
- At least one Epic technical certification – ODBA, ECSA, or Cogito admin; multiple certifications preferred
- One or more relevant third-party certifications from companies such as Microsoft, Citrix, RedHat, VMWare (preferred)
- Progressively advanced experience supporting enterprise healthcare IT systems, including Epic or comparable EHR platforms, within a consulting, managed services, or healthcare delivery environment
- People management experience, including direct supervision of technical staff, performance management, and team development
- Experience leading or coordinating multi-customer or multi-engagement service delivery with accountability for operational outcomes
- Demonstrated experience managing work in accordance with statements of work, service-level commitments, or operational agreements
- Experience collaborating with cross-functional teams (infrastructure, applications, security, project management, and operations)
- Exposure to budget management, resource planning, or staffing forecasts within defined financial guidelines
- Experience participating in or supporting client-facing discussions, operational reviews, or service delivery meetings
- Four or more Epic implementations or upgrades
- Broad knowledge of the healthcare IT and Epic enterprise operations field
- Operating knowledge in Cloud technologies (Azure, AWS, PowerBI etc.)
- Epic EHR operational environments, including enterprise operations, hosting, or infrastructure dependencies
- Healthcare IT operations and managed services delivery models
- Core principles of IT service management, including incident, change, problem, and capacity management
- Operational governance and compliance, including healthcare regulatory and security considerations (e.g., HIPAA awareness)
- Technical team leadership fundamentals, including performance management, coaching, and workforce planning
- Project and delivery management concepts, including milestones, decision gates, and outcome tracking
- Financial and resource management basics, including budgeting, forecasting, and utilization management
- Client relationship management and professional services delivery expectations
Benefits:
- Health insurance
- Dental plans
- Vision benefits
- Employee assistance program
- Total wellness program
- Competitive wages
- Retirement savings plans
- Company-paid disability and life insurance
- Pre-tax savings opportunities (HSA and/or FSA)
- Generous paid-time-off program
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