Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation
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Job Description
Field Service Engineer installing, repairing, and maintaining Agilent biomolecular instruments. Supporting customers with hands-on technical solutions across various sites in Ireland.
Responsibilities:
- Install, repair, upgrade, and maintain Agilent instruments to ensure reliable performance for customers
- Respond quickly to customer service requests and keep them updated before, during, and after service
- Plan and schedule service visits efficiently while coordinating closely with your manager and sales team to meet customer needs
- Deliver accurate and timely service reports and documentation to ensure smooth follow-up and compliance
- Share feedback and technical insights with product specialists, manufacturing teams, or vendors to help resolve product issues
- Uphold Agilent’s reputation for excellent customer service by following corporate policies and providing professional, customer-first experience
Requirements:
- University degree in Life Sciences (Pharmaceutical Science, Biomedical Science, Molecular Science, or related fields)
- Hands-on laboratory experience with cell analysis solutions or technical support in this area
- Strong communication skills, both written and spoken, with a professional and customer-focused approach
- Good technical knowledge of computer- and software-connected laboratory equipment
- Proactive, self-driven, and eager to keep learning, with flexibility to travel and visit customer sites
- Full, clean EU driving license; prior Field Service or advanced optics and imaging experience is a plus, but not essential
Benefits:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company Car
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan
- Medical & life insurance
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