Field Service Engineer
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Job Description
Field Service Engineer servicing and supporting protein analysis instrumentation at Bio-Techne. Delivering onsite and remote support across the UK/Nordics with extensive travel responsibilities.
Responsibilities:
- Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment
- Ability to prepare samples for instrument testing as required, basic laboratory skills essential
- Worked independently with minimal direct supervision
- Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents
- Timely submission of service reports to clients and monthly expense/travel claims
- Management of personal inventory for successful repairs and field support
- Support the sales and field applications team
Requirements:
- Fluent Business English
- Any other European language would be a plus
- BA, Masters in engineering/science field or 2 years’ experience in hi-tech sector
- Minimum 2 years’ experience in industrial/scientific sector, preferably in a similar industry
- Personal Computer repair skills and strong computer skill set (Windows and Microsoft products)
- Ability to travel as necessary – Travel 90%
Benefits:
- Competitive wages
- Extensive benefits for employees and their families
- Retirement programs
- Employee stock purchase plan
- Mentorship and promotional opportunities
- Training and development programs
- Internship programs
- International and diverse working environment
- Employee resource groups
- Volunteer and charity events
- Employee events fostering a culture of caring and belonging
- Culture of empowerment and innovation
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