Field Service Engineer – Gas Chromatography, Mass Spectrometry
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Job Description
Customer Support Engineer providing advanced support for gas chromatography systems in customer laboratories across France. Responsible for installation, optimization, maintenance, and repair while ensuring high customer satisfaction.
Responsibilities:
- Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems.
- Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure.
- Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations.
- Proactively identify potential risks and performance limitations before they impact customer operations.
- Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures.
- Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.
- Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
- Share expertise by delivering technical training, workshops or mentoring for colleagues and customers.
- Support key or high-volume customers, including calibration and qualification activities when required.
Requirements:
- Degree in Chemistry.
- Solid practical experience with GC/GMS systems; experience with special valves is an advantage.
- Proven ability to work independently in laboratory environments and manage complex customer situations.
- Clear, confident communication skills—both verbal and written.
- Fluency in French.
- Valid driving license and willingness to travel.
Benefits:
- Permanent Contract with a global industry leader.
- A Supportive Culture: We pride ourselves on an outstanding company environment.
- Career Growth: We provide the training and development you need to become an expert in the SaaS space.
- Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
- We will make sure you get all the training and development opportunities you need to become the best in your field!
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