Field Service Engineer
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Job Description
Customer Support Engineer providing installation, optimization, and maintenance of chromatography systems in UK laboratories. Act as a technical authority and deliver advanced on-site customer support.
Responsibilities:
- Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems
- Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure
- Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations
- Proactively identify potential risks and performance limitations before they impact customer operations
- Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures
- Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D
- Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards
- Share expertise by delivering technical training, workshops or mentoring for colleagues and customers
- Support key or high-volume customers, including calibration and qualification activities when required.
Requirements:
- Degree in Chemistry
- Solid practical experience with HPLC and Multivendor HPLC products
- Proven ability to work independently in laboratory environments and manage complex customer situations
- Clear, confident communication skills—both verbal and written
- Fluency in English
- Valid driving license and willingness to travel.
Benefits:
- Option to work remotely
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