Field Service Technician
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Job Description
Field Service Technician repairing, commissioning and inspecting stow’s automated storage installations. Travelling to UK customer sites and coordinating contractors for safe, compliant service delivery.
Responsibilities:
- Carry out repairs, modifications and troubleshooting on existing storage installations
- Coordinate on-site activities and act as the main point of contact between customers and stow
- Supervise additional contractors or installation teams when required
- Prepare accurate technical intervention reports
- Participate in inspection and handover of completed works
- Support commissioning of new installations
- Coordinate technical activities and contractors on site
- Ensure installations meet technical specifications and quality standards
- Maintain clear and professional communication with customers
- Perform preventive maintenance according to service agreements
- Carry out technical product inspections and audits
- Identify potential issues and recommend corrective actions
- Ensure compliance with health, safety and quality procedures
- Report to the Service Manager
Requirements:
- Previous experience in field service, industrial maintenance or technical installations
- Good mechanical and electrical knowledge
- Relevant technical qualification in electrical engineering, electromechanics, industrial maintenance or a similar discipline
- Appropriate electrical safety qualifications or authorisations
- Full UK driving licence
- Willingness to travel regularly to customer sites, including overnight stays when required
- Ability to work independently and take ownership of on-site interventions
- Strong customer service mindset
- Well-organised, reliable and solution-oriented
- Comfortable coordinating contractors and communicating with customers
- Ability to produce clear and accurate technical reports
- Strong commitment to health, safety and quality standards
- Ideally based in or around Birmingham, with regular travel across the assigned UK territory
Benefits:
- Intensive training by experienced people
- Working closely with other employees in an open and enthusiastic culture
- Attractive salary in an international environment
- Equal opportunities and inclusive work environment
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