Field Services Technician

Posted 1ds ago

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Job Description

Senior field technician installing, cutting over, and sustaining mission-critical VCS voice systems. Supporting Peraton’s national security and enterprise IT missions across operational sites.

Responsibilities:

  • Lead and support site surveys, site preparation, and system installation activities
  • Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
  • Perform decommissioning of legacy voice communication systems
  • Conduct independent system testing and validation for power installation compliance, cabling integrity and standards adherence, and equipment and site specification alignment
  • Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
  • Use diagnostic tools to identify and resolve voice, network, and hardware faults
  • Support preventive maintenance and system health checks
  • Provide on-site customer support and end-user orientation/training as needed
  • Maintain accurate technical documentation, service reports, and cutover records
  • Ensure compliance with safety protocols, site security, and operational standards
  • Coordinate with engineers, program teams, and other field technicians during deployment activities
  • Support installation, transition, and sustainment of next-generation Voice Communication Switch systems
  • Support successful site preparation, system cutover, customer acceptance, and legacy system decommissioning in operational environments

Requirements:

  • Minimum of 8 years with BS/BA; minimum of 6 years with MS/MA; minimum of 3 years with PhD; 10 years with an AS; 12 years in lieu of a degree
  • US Citizen with the ability to obtain/maintain a public trust clearance
  • Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
  • Experience supporting system cutovers, migrations, or technology refresh efforts
  • Knowledge of telecommunications infrastructure
  • Knowledge of VoIP technologies
  • Knowledge of cabling standards and power validation
  • Knowledge of networked voice systems
  • Strong troubleshooting and root-cause diagnostic skills
  • Experience using test equipment and diagnostic tools in field environments
  • Familiarity with operational environments where uptime and reliability are critical
  • Excellent technical problem-solving ability
  • Strong customer service and communication skills
  • Ability to work independently in remote field locations
  • Strong documentation and reporting discipline
  • High attention to detail and adherence to procedures
  • Effective time management and ability to meet deployment timelines
  • Team-oriented mindset with ability to collaborate across technical disciplines
  • Extensive travel, approximately 95% or up to 95%
  • Public Trust clearance eligibility

Benefits:

  • Eligibility for overtime
  • Shift differential may be available
  • Discretionary bonus may be available