Forward Deployed Engineer – Healthcare
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Job Description
Forward Deployed Engineer deploying Penguin Ai’s healthcare AI platform across payer, provider, and revenue-cycle workflows. Leading integrations, use-case design, training, and customer adoption.
Responsibilities:
- Lead onboarding for new clients, including technical setup, KPI planning, and rollout support
- Collaborate with customers to design use cases addressing healthcare business problems and delivering measurable impact
- Train users, run enablement sessions, and create documentation
- Represent customer feedback internally and translate insights into product improvements
- Collaborate with Sales, Product, Engineering, and Marketing
- Identify and solve potential problems, support renewals, and uncover account expansion opportunities
- Serve as implementation lead, use-case architect, technical translator, and customer advocate
Requirements:
- 5–8 years of experience in healthcare technology, technical account management, or implementation
- 3–5 years of experience with healthcare operations, including payers, providers, and revenue cycle management
- Comfortable with AI/ML concepts and able to explain them
- Experience with APIs, ETL, SQL, FHIR, and HL7 data integrations
- Proven ability to create engaging materials and present to Senior/C-suite audiences
- Proactive problem-solving approach
- Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
- Experience in SaaS or AI environments is a bonus
- Experience implementing AI or automation projects with measurable impact is a bonus
- Ability to manage difficult customer situations and push back diplomatically
- Ability to translate customer feedback into clear product feature requests
Benefits:
- Medical, vision, and dental coverage
- Generous vacation policy and company holidays
- Front-row seat in one of healthcare's most exciting AI companies
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