Forward Deployed Engineer – SSE
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Job Description
Cisco Forward Deployed Engineer guiding strategic enterprise customers’ Security Service Edge deployments. Bridging customer escalations, product engineering, and global zero-trust security rollouts.
Responsibilities:
- Serve as the technical liaison between Cisco SSE product management, engineering, and strategic enterprise SSE customers
- Recommend deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines to customers
- Bring customer production context, business impact, operational constraints, and technical requirements into product build and prioritization discussions
- Own sophisticated escalations using accurate, reproducible technical evidence
- Lead the technical relationship for named large and/or strategic SSE accounts, including critical issues end to end
- Drive proactive account health through deployment and rollout planning and configuration and policy consistency
- Build engineering escalations containing timeline, impact, reproduction details, logs, packet captures, and redacted configurations
- Translate engineering outcomes back to customers
- Feed recurring customer patterns into product and engineering roadmaps as concrete requirements
- Build and support CX-driven runbooks and documentation for future SSE deployments
- Script in Bash/Python for diagnostics, health checks, automations, and lab reproduction
- Coordinate with globally distributed engineering teams in a follow-the-sun escalation model
- Travel to customer sites and engineering hubs
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master's degree with 7+ years of experience
- 7+ years in networking/security with direct customer ownership
- Experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking
- Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy
- 5+ years of experience with identity and SSO integrations, including SAML/OIDC and SCIM, in enterprise deployments
- Prior experience handling on-premises and cloud security/networking products in production customer environments
- Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts
- Coding experience with Bash, Python, or similar
- Ability to work effectively across time zones and cultures in a distributed engineering organization
- Ability to advocate for customer urgency and engineering feasibility
- Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering
- 50% international travel required
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid employee birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt full-time employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
- Performance-based incentive pay for employees on sales plans
- Opportunities to grow and build on a global scale
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