Software Installation Engineer
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Job Description
Software Installation Engineer deploying and upgrading Varian medical software in customer environments. Troubleshooting systems, networking, and virtualization while supporting healthcare projects across ASEAN and Korea.
Responsibilities:
- Perform highly visible on-site and remote software installations and upgrades of Varian software products
- Troubleshoot and diagnose software installation and upgrade issues
- Work with physical and virtual environments, operating systems, databases, software, and networking technologies
- Review scope of work and ensure hardware and software components are available
- Complete task and installation documentation according to Varian Quality processes and procedures
- Maintain customer system inventories using Keystone or equivalent
- Collaborate with project management, software planning, local service, hardware installation, and remote software deployment teams
- Demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP)
- Perform installation readiness reviews of customer IT infrastructure and project plans
- Facilitate training and mentoring of new Installation Representatives as required
- Coordinate with subject matter experts to support installation and upgrade activities
- Perform software installation and upgrade activities on small to medium-sized projects
- Input detailed installation and upgrade records into company information systems
- Maintain professionalism and safety according to company guidelines and customer regulations
- Submit daily reports, work orders, timecards, and expense reports
- Use problem-resolution escalation procedures and request technical assistance when necessary
- Provide feedback on products and documentation to improve installation processes
- Train, mentor, and advise new and less experienced Installation Representatives and provide performance feedback
- Travel up to 75% across ASEAN and Korea as needed
Requirements:
- At least a bachelor’s degree in computer science, IT, etc. or equivalent, or at least 5-8 years of experience in related fields
- Hands-on experience with VMware vSphere and/or Microsoft Hyper-V
- Experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and common server roles and features
- Solid understanding of networking fundamentals, including IP addressing, routing, firewall concepts, and network connectivity troubleshooting
- Ability to diagnose and resolve common network and system communication issues using standard troubleshooting methodologies and tools
- Experience with Citrix or other remote application delivery and virtualization platforms is an advantage
- Sound professional technical experience with system software and excellent debugging skills
- Valid passport and ability to travel internationally on short notice within ASEAN, Korea, and other countries as required
- Highly organized with detailed planning skills
- Customer-focused attitude
- Articulate and skilled in interpersonal communication
- Proficient in the local language (Thai, Bahasa Malaysia) and English, written and spoken
Benefits:
- Resources and flexibility to foster professional and personal growth
- Internal and external training and certification
- Equal opportunity employer
- Support for individuals with disabilities
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