Fulfillment Director
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Job Description
Director, Fulfillment at Delta Faucet Company leading day-to-day operations across fulfillment centers. Ensuring performance in productivity, quality, cost, safety, and team development.
Responsibilities:
- Partner closely with the Sr. Director of Fulfillment to implement strategic priorities and operational plans.
- Lead and develop a multi-site team of 300+ associates, ensuring fulfillment performance in order accuracy, productivity, cost, quality, and safety.
- Oversee day-to-day operations and proactively mitigate risks across owned and 3PL fulfillment centers.
- Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
- Monitor and report on key metrics and financial performance, ensuring alignment with Sr. Director’s objectives.
- Communicate operational priorities and updates clearly and effectively to diverse audiences.
- Build and sustain a strong talent pipeline through coaching, development, and engagement at all levels.
- Domestic and international travel may be required +30%.
Requirements:
- Bachelor’s Degree required; Master’s Degree in Business Administration preferred.
- Proven experience in fulfillment operations, preferably within eCommerce or multi-site environments.
- Strong understanding of P&L management and financial analysis.
- Hands-on experience with ERP systems (SAP) and fulfillment technologies.
- Demonstrated success in leading large-scale projects, including fulfillment center launches.
- Knowledge of outbound freight and delivery networks (First, Middle, Last Mile) highly preferred.
- Proficiency in Excel, PowerPoint, and strong communication skills.
- Ability to influence, negotiate, and build collaborative relationships with a customer-focused mindset.
Benefits:
- Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- LinkedIn Learning access; internal opportunities to work on projects cross-company.
- Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
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