German-speaking Contact Center Representative
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Job Description
Customer service role in AUTODOC, an auto parts ecommerce leader in Europe. Guiding customers through orders with excellent communication skills in German.
Responsibilities:
- Help develop our customer experience by providing excellent customer service via phone and written channels
- Guide customers to make the right ordering decisions and clarify order statuses
- Handle inbound inquiries only
Requirements:
- Native-level written and spoken German
- Experience in customer service and/or sales is a plus
- Strong communication skills — comfortable interacting with customers and collaborating with teams, both verbally and in writing
- Reliable team player committed to customer satisfaction
Benefits:
- Competitive salary based on professional experience
- 24 days of annual vacation plus one additional day off on your birthday
- Voluntary medical insurance (VMI) after the probationary period
- Mental Wellbeing Program — free and confidential mental and physical health support services for you and immediate family members for a wide range of personal and work-related issues
- Opportunities for advancement, additional training (over 650 soft and technical skills courses on our e-learning platform), and coaching
- Free English and German language classes
- Flexible working hours and hybrid work options
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