German Speaking Customer Support Agent
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Job Description
German-speaking customer support agent handling phone and email inquiries for SIXT Share, SIXT’s car-sharing service. Resolving complaints and delivering tailored solutions remotely from Spain.
Responsibilities:
- Handle incoming customer inquiries via phone and email for SIXT Share
- Resolve customer complaints empathetically
- Provide tailored solutions to customer needs
- Collect valuable customer feedback
- Deliver excellent customer service and ensure positive customer experiences
- Analyze customer requests and identify needs
- Anticipate customer needs proactively
- Work flexibly across different shifts, including weekends and night shifts
Requirements:
- Initial experience dealing with customers
- Fluent German and English, C1 level or higher
- Strong communication skills and empathy
- Strong analytical and problem-solving skills
- Ability to respond quickly to new situations
- Ability to work flexibly across shifts, including weekends and night shifts
- Confidence using computers and common software, including Microsoft Office
Benefits:
- 100% remote work from home
- Discounts on SIXT rent, share, ride, and SIXT+
- Exclusive deals on travel, tech, and lifestyle products
- Team-building activities
- Global corporate events
- Opportunities to learn, grow, and advance your career
- Dynamic international environment
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