German-Speaking Insurance Agent
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Job Description
German-Speaking Insurance Agent assisting customers with insurance inquiries via phone and email. Join a leading German insurance group while working remotely from Greece or relocating.
Responsibilities:
- Assist German-speaking customers via phone and email
- Respond to insurance-related inquiries professionally and efficiently
- Resolve issues and escalate complex cases when required
- Process new vehicle insurance applications
- Manage policy changes, conversions, and cancellations
- Support contract administration and documentation flow
- Handle incoming requests and correspondence accurately
- Update customer records, addresses, and payment information
- Process SEPA mandates and account-related changes
- Ensure precise contract logging and internal documentation
- Manage incoming documents via email and post
- Prepare tailored insurance offers
- Cross-sell additional insurance products (liability, property, legal, etc.)
- Support onboarding tasks such as self-service portal registrations
- Schedule pension consultation appointments when needed
Requirements:
- Fluent German (minimum C1 level)
- Good English skills for internal communication are an advantage
- Strong communication and customer-first attitude
- Ability to explain complex topics in a simple way
- Problem-solving mindset and ownership mentality
- High attention to detail and accuracy
- Comfortable multitasking across systems in a fast-paced environment
- Confident PC user
- Experience with CRM systems and MS Office
- Typing speed of at least 25 WPM with 85%+ accuracy preferred
- Minimum High School Diploma
Benefits:
- Up to 10% monthly performance bonus based on targets
- Relocation Package (if relocating)
- Option 1: Flight ticket + hotel accommodation + agency fees covered
- Option 2: €250 relocation allowance + agency fees covered
- Training provided remotely
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