Global Omnichannel Customer Engagement Lead
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Job Description
Global Omnichannel Customer Engagement Lead delivering engaging experiences for healthcare professionals at Sobi, an international pharmaceutical company. Requires digital and omnichannel experience in the pharmaceutical industry.
Responsibilities:
- Responsible for delivering seamless and engaging experiences for healthcare professionals (HCPs) across all platforms
- Accelerating brand engagement and topline growth
- Work in close collaboration with global cross functional and affiliates teams
- Develop impactful customer journeys, high quality content and engaging affiliates across channels
- Experience in rep triggered and blast emails, webinar platforms, and HCPs portals
Requirements:
- University degree level education –Marketing, Engineering, Data or Computer Science
- Digital/omnichannel experience at regional or global, including leading extensive digital projects within the pharmaceutical industry
- Additional commercial experiences including sales, marketing and business intelligence
- Experience in Cardiometabolic disorders is desirable
- Proficient with CRM ecosystems such as Veeva
- Data driven with strong data and analytics skills, Qlick/Power BI
- Desirable experience in data flows/warehouse
- Experienced in marketing automation across different customer segments
- Ability to communicate complex digital strategies in simple, compelling narratives
- Cross-cultural leadership, effective communication and team working skills
- Multi stakeholder project management and leadership experience, delivering results on time and within budget
- Flexibility, ability to manage change and operate in an environment of uncertainty
- Fluency in written and spoken English
- Additional European language skill is desirable.
Benefits:
- Flexible working hours
- Professional development opportunities
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