Head of Customer Success – EMEA, APAC
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Job Description
Head of Customer Success leading EMEA & APAC at Voucherify and driving customer success across regions. Building high-performing teams and partnering with Sales and Product for customer advocacy.
Responsibilities:
- Own the EMEA & APAC Customer Success strategy, driving Net Revenue Retention through high customer satisfaction and consistent expansion.
- Build and lead a high-performing CS organisation, including Customer Success Managers and Technical Account Managers.
- Partner closely with Sales & GTM teams to ensure seamless handovers, value-led renewals, and expansion driven by real customer outcomes.
- Act as Customer Success Manager for key accounts, building trusted relationships and guiding customers through complex technical and organizational challenges.
- Champion the voice of the customer, turning insights into actionable feedback for Product and Marketing.
Requirements:
- Experienced CS leader with 7+ years in SaaS and a proven track record leading Customer Success for complex mid-market and enterprise accounts across EMEA.
- Technically fluent, with a strong understanding of SaaS products, API-first architectures, and the MACH ecosystem.
- Commercially minded, understanding how retention, expansion, and customer value connect directly to revenue growth.
- Strong cross-functional operator: comfortable influencing Product, Sales, and Leadership without formal authority.
- Effective communicator: who can engage strategic conversations with customer stakeholders on an executive level.
Benefits:
- Custom benefits package: We cooperate with leading agencies to help you curate benefits and services for you and your family.
- Stability: We are fully bootstrapped and committed to profitability.
- Fully Remote: Enjoy the freedom to manage your schedule.
- Senior Team: Join a "small but mighty" team known for exceptional customer satisfaction and technical credibility.
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