Head of Customer Success Partnership
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Job Description
Lead Customer Success strategy for Sumsub’s global partner ecosystem, ensuring partner success, revenue growth, and operational excellence for a digital verification platform.
Responsibilities:
- Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands-on involvement in key partner topics.
- Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.
- Stay closely involved in partner operations, including production performance, adoption, escalations, and expansion opportunities.
- Build and improve practical processes for partner onboarding, production support, engagement models, and partner-related CRM standards.
- Act as the key Customer Success point of contact for partner-related initiatives.
- Partner with Sales, Product, Engineering, Marketing, Operations and Finance on partner growth, technical escalations, reporting, billing and commercial topics.
- Track partner performance, health, revenue impact and risks.
Requirements:
- Strong experience in Customer Success, Partner Success or Account Management leadership, ideally in B2B SaaS, fintech, compliance, identity verification, fraud prevention or another complex technical environment.
- Proven experience managing and developing small or medium-sized teams while staying hands-on with customers, partners or key accounts.
- Experience working with partners, enterprise customers or indirect revenue channels across multiple regions.
- Strong commercial mindset, with the ability to identify expansion opportunities.
- Excellent cross-functional stakeholder management skills.
- Strong analytical and process-building mindset.
- Confident communication style, strong ownership and the ability to manage complex escalations in a structured, calm and business-oriented way.
Benefits:
- Remote-first, trust-based culture.
- True flexibility.
- Extra time off.
- Your birthday is a holiday here.
- 10 personal days each year.
- Seven sick days without paperwork.
- Compensation benchmarked to the market.
- Growth built in with clear goals and personal development plans.
- Team offsites fully covered.
- Getting you set up with tools and hardware.
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