Head of Customer & Technical Support
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Job Description
Head of Customer & Technical Support leading support operations for kosher technology startup. Building systems and improving customer experience while maintaining kashrus standards in digital technology.
Responsibilities:
- Design and implement the company’s customer support infrastructure
- Manage and supervise customer support representatives
- Serve as the escalation point for complex technical support issues
- Identify recurring technical problems from support cases
- Help improve the effectiveness of our kashrus filtering systems
- Utilize AI tools to improve customer support workflows
Requirements:
- Previous experience working in or leading customer service or technical support teams
- Strong problem-solving ability and analytical thinking
- Basic understanding of coding concepts
- Familiarity with no-code tools such as Zapier
- Experience with help desk platforms (Freshdesk, Zendesk, Intercom, etc.)
- Strong organizational and leadership skills
- Ability to build systems, processes, and documentation
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