Technical Support Engineer II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer at Infios supporting enterprise applications in logistics environments. Responsible for end-to-end diagnosis, troubleshooting, and mentorship in a collaborative setting.
Responsibilities:
- Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments.
- Write and review SQL queries to validate data integrity; analyse execution plans and map workflows to underlying data structures.
- Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic.
- Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed.
- Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation.
- Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues.
- Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations.
Requirements:
- A degree in Computer Science, MIS, or similar or equivalent hands-on experience with 3+ years supporting enterprise applications in live environments.
- Solid Microsoft SQL experience, including writing queries, analysing data, and helping improve database performance.
- Comfortable troubleshooting issues on Windows Server and working across applications, databases, and infrastructure to find solutions.
- Familiarity with system integrations such as APIs, file transfers, and end‑to‑end system workflows.
- Experience in operational or support environments , including exposure to ITIL processes, service management tools (like ServiceNow), monitoring tools, and cloud or hosted platforms.
- Strong English communication skills (written and spoken), able to explain technical issues clearly, work independently, and collaborate effectively with cross‑functional teams.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
Technical Support Specialist
Technical Support Specialist providing software application support for PatientNow customers via phone, email, and ticketing systems. Aiding clients in maximizing efficiency and satisfaction across PatientNow's platforms.
Analyst, Service Desk Support
Service Desk Analyst providing level one support to Sysco associates via phone, email, and chat. Resolving incidents and ensuring timely customer support to maintain high service quality.
Senior Technical Support Engineer – Sovereign Cloud
Senior Technical Support Engineer resolving complex technical issues and driving customer success at Sumo Logic. Requires strong troubleshooting skills and experience with cloud environments.
Technical Support Analyst
Technical Support Analyst managing the life cycle of IT hardware and providing Tier 2 support for issues. Collaborating with multiple teams to ensure accurate hardware management and record-keeping.
Support Engineer
Support Engineer managing customer issues for SaaS platform at Converge. Collaborating with teams to ensure SLA adherence and process improvement.
Level 3 – Network Technical Support Engineer
Level 3 (L3) Network Technical Support Engineer specializing in network infrastructure and hospitality networks. Advanced troubleshooting, vendor coordination, and configuration in diverse environments.
BPaaS Support Analyst
BPaaS Support Analyst delivering Workday and OSV Service Center support. Managing user accounts and troubleshooting in a fast-paced collaborative environment.
Analista de Suporte Técnico N1 – Pleno
Technical Support Analyst for Umbler, assisting clients with technical issues and maintaining service quality. Responsible for troubleshooting and managing client support tickets remotely.
Support Engineer
Support Engineer resolving complex enterprise customer technical issues using AI-powered solutions. Collaborating with Product and Engineering teams to enhance customer experience and product performance.
Customer Care, Technical Support
Technical support role at Encoura assisting customers with online learning products and technical issues. Providing troubleshooting and empathetic service while managing support tickets.
Senior Support Engineer – MSP
Senior Support Engineer providing technical excellence and advocating for customer satisfaction at My IT Crew, a leading MSP since 2016. Join us in shaping our culture of collaboration and excellence.
Analista de Suporte e Atendimento – JR
Support Analyst providing customer assistance in the telecommunications sector focusing on fiber optic networks. Managing inquiries and resolving customer issues through various platforms.
Tier 1 Technical Support Representative
Tier 1 Technical Support Representative providing inbound customer support through phone, email, and chat. Focused on improving customer satisfaction and resolving technical inquiries remotely.
Tier 1 Technical Support Representative
Technical Support Representative providing inbound telephone and e-mail support for customers. Assisting with hardware and software inquiries in a remote environment.
Information Governance – Litigation Support Analyst, Senior
Information Governance & Litigation Support Analyst managing legal hold and information governance capabilities. Collaborating across departments to ensure compliance and support information management.
Client Technical Analyst
Client Technical Analyst supporting Experian's API platform. Diagnose software issues, develop SQL queries, and document support processes for client resolutions.
Customer Support Analyst
Customer Support Analyst resolving client issues with Binary Stream's software. Collaborating with teams to enhance customer satisfaction in financial ERP space.
Residential Pro Technical Support Representative
Technical Support Representative handling support inquiries for channel partners in security solutions. Resolving issues related to electronic locks and access control systems.
IT Support Engineer
IT Support Engineer supporting US team in administrative tasks and ticket assignments at ALTEN Mexico. Involves maintaining IT systems and ensuring data integrity for laboratory operations.
Support Engineer
Support Engineer managing customer interactions by providing exceptional support for engineering tasks. Working with a global leader in CN-based chemicals for diverse sectors from mining to agriculture.