Technical Support Engineer
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Job Description
Technical Support Engineer supporting corporate clients with VPN solutions. Resolving technical issues and ensuring customer satisfaction through effective communication and collaboration.
Responsibilities:
- Communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide
- Investigate client issues received via our ticketing system
- Respond to clients to ensure their full satisfaction
- Coordinate with other team members as well as other teams to resolve or refer more complicated issues
Requirements:
- Middle-Senior Sysadmin/Support skills (at least 3 years of experience dealing with networking and Linux troubleshooting)
- Excellent English communication abilities required, both spoken and written
- Good understanding of networking (TCP/IP, Routing, Layer 3, etc)
- Ability to use Wireshark and tcpdump
- Knowledge of SSH, x.509 PKI, HTTPS, VPN
- Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA
- Understanding and interest in Linux-based OS’s (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows and macOS/OSX systems
- Experience with various major cloud solutions like AWS, GCP, Azure, etc.
- General SQL knowledge, experience with MySQL/SQLite
Benefits:
- 100% remote work
- Professional development opportunities
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