Healthcare Customer Service, Insurance Knowledge a Plus
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Job Description
Healthcare customer service representative handling patient billing questions, insurance, and collections remotely for Hollis Cobb. Negotiating payments, explaining hospital financial policies, and assisting patients with account balances.
Responsibilities:
- Answer a high volume of inbound calls in a healthcare call center
- Research and respond to billing questions and inquiries
- Negotiate payments on patient account balances
- Communicate hospital financial policies to patients
- Identify patients who need financial assistance
- Work accounts assigned to Hollis Cobb in EHR work queues as needed
- Adhere to department and client production standards
- Handle medical records accurately and confidentially in compliance with HIPAA, federal, state, and company requirements
- Perform other duties assigned by the manager
- Maintain professionalism and high-level customer service when interacting with patients
Requirements:
- High school diploma or equivalent required
- 2+ years of healthcare customer service, healthcare collections, billing, and healthcare insurance experience required
- Experience working in a healthcare call center and/or hospital environment
- Thorough understanding of health insurance
- Ability to read and interpret an EOB
- Working knowledge of HIPAA
- Knowledge of Medicare and Medicaid
- Knowledge of HMO and PPO contract payers
- Advanced computer and typing skills using Microsoft Word and Excel
- Epic required
- Ability to work from home while maintaining a professional atmosphere
- Strong organizational, written, and communication skills
- Proven interpersonal skills including empathy, patience, kindness, and respect
- Ability to maintain accuracy and confidentiality when handling medical records
- CPAR, CHAA, and CFC certifications preferred
- Must be able to work on a computer for the scheduled shift and use multiple screens and systems simultaneously
- Must be on camera 100% of the time during the scheduled shift
- Occasionally required to stand or walk and lift and/or move up to 25 pounds
Benefits:
- Work from Home office environment
- Webcam provided
- Equal Opportunity Employer
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