Customer Service Manager
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Job Description
Customer Success Manager helping Kenect’s AI texting and reputation platform retain large-market customers. Driving adoption, renewals, upsells, training, and executive business reviews.
Responsibilities:
- Own customer renewals, usage, and adoption of Kenect product features
- Identify, strategize, and execute account expansions, feature upsells, and cross-sales
- Promote maximum product value and identify new growth opportunities
- Develop a comprehensive understanding of customers’ business challenges and objectives
- Deliver group and individual user informational and training sessions
- Monitor usage and proactively contact clients experiencing low usage
- Build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries and drive effective resolutions
Requirements:
- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Ability to manage a large portfolio of clients with strong task and time management
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Knowledge of Salesforce is a plus
- Self-motivated, enthusiastic, and able to work independently
- Strong organization skills
- Results-driven mentality, with a bias for speed and action
Benefits:
- Health, Dental, Vision, Life & Disability Insurance
- Paid birthday day off
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