Healthcare Virtual Assistant – Behavioral Health
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Job Description
Healthcare Virtual Assistant supporting U.S. behavioral health, mental health, psychiatry, and therapy practices. Managing patient coordination, insurance workflows, billing, documentation, and scheduling remotely.
Responsibilities:
- Handle incoming calls
- Schedule and reschedule appointments
- Manage patient inquiries
- Coordinate intake and conduct follow-ups
- Verify patient insurance eligibility and benefits
- Submit prior authorization requests and follow up on pending approvals
- Submit insurance claims
- Monitor claim status and follow up on unpaid or denied claims
- Assist with accounts receivable
- Maintain accurate patient records
- Assist with clinical documentation and medical scribing
- Manage electronic health records
- Contact former or prospective patients
- Support patient re-engagement
- Assist with appointment setting and follow-up
Requirements:
- Hands-on experience working in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
- Experience with relevant healthcare workflows, depending on the position
- Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar platforms
- Experience using insurance portals, phone systems, and other healthcare administrative tools is an advantage
- Strong written and spoken English
- Warm, professional communication style for patient-facing roles
- Excellent attention to detail and organizational skills
- Ability to follow established workflows
- Ability to handle confidential patient information responsibly and follow privacy requirements
- Reliable and self-motivated
- Comfortable working independently in a remote environment
Benefits:
- Competitive hourly rate
- On-time payments, every time
- Payments processed via Wise
- Direct client training provided
- Dedicated Account Manager as your point of contact
- Stable, long-term placement with a growing U.S.-based company
- Exposure to a wide range of modern SaaS platforms
- Potential for increased responsibilities as the company scales
- Tenure recognition for long-term team members
- Clear escalation paths
- 100% remote — work from home
- Supportive team culture across all accounts
- Potential for increased hours or additional accounts based on performance
- Build your U.S. industry experience
- Exposure to multiple practice types and platforms
- Strengthen your resume with verified, legitimate U.S. client experience
- Recognition for loyalty and long-term growth
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