Implementation and Delivery Consultant
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Job Description
Implementation and Delivery Consultant supporting software projects for clients in the Asia Pacific region with a focus on ERP and CRM systems.
Responsibilities:
- Support CRM and ERP software implementation projects for clients with 5-500 users.
- Deliver for multiple projects, including planning, task and deliverable definition, quality control, risk analysis, and reporting.
- Identify business needs, document requirements, and ensure smooth delivery while supporting clients through the implementation process.
- Develop detailed project plans and track activities against timelines, ensuring timely reporting and risk mitigation.
- Design and deliver key stakeholder training on system configuration as well as end-user training.
- Conduct integration requirement workshops and write detailed specifications in collaboration with development teams.
- Draft and maintain project deliverables such as project plans, change orders, and closing reports.
- Collaborate with customers and other relevant stakeholders
- Facilitate and assist with meetings related to all aspects of the project life cycle.
- Ensure projects are delivered on time, within scope, and within budget while managing potential risks and changes.
- Maintain comprehensive project documentation and use established processes for project delivery and co-ordination.
- Participate in functional and technical working groups and progress meetings.
- Identify business needs, document requirements, and ensure smooth delivery whilst supporting clients through the implementation process.
Requirements:
- Minimum of 5 years’ experience in Enterprise SaaS or Software Implementation.
- Strong experience with software integration projects.
- Excellent organizational, written, and verbal communication skills with a strong command of the English language.
- Relevant project management certifications are a plus but not required.
- Experience with Mavenlink (Kantata) and/or Momentus Software is a plus.
- Venue and/or Exhibition industry experience is a plus.
Benefits:
- Remote Work: We value our global team and proudly offer the freedom to work remotely.
- Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
- Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning
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