Senior PS Consultant
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Job Description
Senior Consultant deploying AI-powered solutions for customer experience using Genesys Cloud. Influencing strategy, delivery, and continuous improvements with cross-functional collaboration.
Responsibilities:
- Shape how organizations deliver modern customer experiences by deploying AI-powered solutions that improve engagement, efficiency, and personalization at scale
- Own the end-to-end delivery of Genesys Cloud implementations
- Translate complex business needs into scalable architectures that drive measurable customer and operational outcomes
- Influence solution strategy and partner with senior stakeholders
- Guide organizations through the adoption of advanced AI capabilities
- Collaborate with cross-functional teams to ensure high-quality delivery, adoption, and continuous improvement of solutions
- Evaluate system performance and drive optimization through testing, troubleshooting, and data-driven insights
- Enable stakeholders through training and advisory support while guiding best practices for AI adoption, responsible AI, and scalable integration strategies
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience
- 3+ years of experience in enterprise software implementation, cloud platforms, or customer experience technologies
- Hands-on experience with artificial intelligence, conversational AI, automation, analytics, or machine learning solutions
- Demonstrated experience designing and optimizing prompts for AI-driven and customer-facing use cases
- Strong background in troubleshooting and resolving complex technical configurations
- Excellent verbal and written communication skills in English
- Proven ability to translate business needs into scalable, technology-driven solutions
- Experience working in customer-facing consulting or advisory roles
- Strong ability to communicate effectively with both technical and non-technical audiences
- Familiarity with API-based integrations, data exchange concepts, and system interoperability
- Flexibility to collaborate across time zones and diverse customer environments
Benefits:
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
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