Implementation Product Specialist
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Job Description
Implementation Product Specialist leading training and support for Rad AI's innovative radiology software solutions. Engaging with clients to enhance product adoption and workflows.
Responsibilities:
- Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists.
- Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations.
- Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations.
- Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members.
- Create training materials: Assist in building training materials as needed.
- Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams.
- Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions.
- Address product queries: Respond to product-related queries from customers and internal stakeholders as needed.
- Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team.
- Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery.
- Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks.
- Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements.
- Communicate effectively: Demonstrate strong verbal and written communication skills.
Requirements:
- At least 4+ years of relevant customer-facing experience with an emphasis on product expertise and/or industry knowledge
- Strong organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out needed documentation
- Excellent people/relationship management, coaching, and communication skills with the ability to facilitate engaging and effective customer training
- Practical working knowledge of SaaS solutions, implementations, and technical concepts
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
- Prior hands-on experience in a radiology or imaging environment, including direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems
- Ability to engage clinical stakeholders including radiologists and department leads with credibility, adapting communication style to both technical and non-technical audiences
Benefits:
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
- For roles based outside the US, your recruiter can share more details
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