Ingénieur(e) de Service – Spectroscopie Atomique
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Job Description
Field Service Engineer helping clients with installation and maintenance of spectroscopy products. Collaborating with laboratories to ensure equipment performance and customer satisfaction.
Responsibilities:
- Installer et optimiser les produits et les configurations matériels sur les sites des clients
- Diagnostiquer et résoudre les problèmes de performance du produit
- Effectuer la maintenance et les réparations
- Assurer la satisfaction de la clientèle en l'informant des opérations de maintenance préventive et des configurations susceptibles d'affecter les performances du produit
- Répondre de manière proactive aux problèmes d'équipement potentiels afin d'empêcher toute interruption imprévue des activités du client
- Assurer la mise en place de méthodes analytiques clients
- Former d'autres ingénieurs de terrain et clients/utilisateurs aux solutions (classroom ou site client)
Requirements:
- Diplôme universitaire en Chimie (Chimie Analytique, Biochimie, Mesures Physiques…) ou proche
- Première expérience sur des techniques/méthodes analytiques en spectroscopie atomique (ICP-MS, ICP-OES...)
- Expérience sur un poste similaire en support technique OU en tant qu'utilisatrice/teur de ces produits
- Bonne compréhension orale et écrite en anglais
- Capacité à résoudre les problèmes et à fournir un service de haute qualité
Benefits:
- L’opportunité d'évoluer au sein d'une entreprise internationale pour développer vos compétences
- Un engagement sur l'équilibre vie professionnelle/vie personnelle
- Un cadre bienveillant, fondé sur l'intégrité, l'information et la confiance
- Un environnement orienté vers la qualité et l’innovation pour nos clients dans des secteurs d’activité dynamiques et en perpétuel évolution
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