Inside Sales Support Representative
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Job Description
Inside Sales Support Representative supporting The Home Depot’s managed-account growth through quoting, issue resolution, and customer relationships. Remote/virtual role based in Texas.
Responsibilities:
- Support growth of managed account portfolios with Outside Sales Representatives
- Provide consultative support and maintain strong account relationships
- Provide personalized service and solutions through timely, complete quotes and sales orders
- Resolve issues and conduct post-sale follow-up throughout the project cycle
- Drive repeat business through customer service, accurate quoting, sourcing, and overall project ownership
- Support Outside Sales partners in growing accounts through internal and external relationships
- Provide post-order follow-up and reconcile issues or errors
- Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution
- Own projects end to end, keeping managed account customers at the focal point
- Assist customers through issue resolution, after-sale follow-up, invoice transmittal, and quote requests
- Report to a Supervisor and manage 12 direct reports
- Typically travel overnight 5% to 20% of the time
Requirements:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software, e.g., Microsoft PowerPoint
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Previous customer service or retail sales experience, preferably home improvement trades specific
- Knowledge of local building codes, home improvement specific
- Consultative and growth mindset; ability to respond quickly to customer needs, both internal and external
- In-depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
- High school diploma and/or GED
- At least 1 year of work experience
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