Inside Sales Support Specialist
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Job Description
Home-based Inside Sales Support Specialist managing customer orders, quotes, and records for a U.S. industrial pipe, valve, and fitting manufacturer. Supporting customers and internal operations.
Responsibilities:
- Enter customer orders into ERP and EDI software systems
- Confirm part numbers, shipping information, pricing, and delivery requirements
- Respond to phone calls and emails regarding orders, inventory, and shipping timelines
- Keep customers updated on order status and resolve basic issues
- Prepare and send quotes using established pricing structures
- Escalate complex quote requests to Account Managers or Sales leadership
- Maintain customer records, pricing data, and order history
- Follow up on open orders and incomplete requests
- Ensure clean handoffs to operations, shipping, and production
- Flag inconsistencies or errors before they reach the floor
Requirements:
- High school diploma required; associate’s or bachelor’s degree preferred (not required)
- 2–10+ years in customer service, inside sales support, or order entry
- Manufacturing or distribution background preferred but not required
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Experience with ERP or EDI systems is a plus (not required)
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proficient in Google Workspace (Google Sheets, Gmail, Docs)
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
- Confident using email, Microsoft Excel, and general office software
- Comfortable learning and working within ERP and EDI order-management systems
- Willingness to learn new systems, products, and customer preferences over time
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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