Insurance and Claims Specialist
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Job Description
Manage the end-to-end claims process for Muvr's logistics and moving services. Collaborate with customers, drivers, and internal teams to ensure claims are handled efficiently.
Responsibilities:
- Manage and process insurance and service-related claims from initial report through resolution
- Investigate claims involving item damage, loss, accidents, or service incidents
- Coordinate with insurance providers, adjusters, customers, and drivers to gather documentation
- Ensure claims are handled fairly, consistently, and in compliance with internal policies
- Track claim timelines, outcomes, and key performance metrics
- Partner with Trust & Safety, Operations, and Legal teams on escalations and complex cases
- Identify trends in claims to inform operational improvements and risk reduction
- Maintain accurate records, reporting, and documentation for audit readiness
Requirements:
- 3+ years of experience in insurance claims, risk operations, customer resolution, or related roles
- Strong attention to detail and ability to manage sensitive cases professionally
- Excellent communication and customer empathy skills
- Ability to work cross-functionally in fast-paced operational environments
- Strong organizational skills with experience managing multiple cases simultaneously
- Preferred experience in logistics, moving services, mobility, or marketplace platforms
- Familiarity with liability frameworks, coverage policies, and claims escalation processes
- Experience working with third-party insurers or claims management systems
Benefits:
- High-impact role ensuring fair outcomes for customers and drivers
- Own claims and insurance workflows that protect marketplace trust and safety
- Work with a mission-driven team transforming moving and delivery services
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