BI Claims Adjuster, Courier Delivery
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Job Description
Seeking Commercial Transportation Resolution Specialists for customer claims in an insurtech firm. Responsibilities include managing claims and delivering high-quality customer service.
Responsibilities:
- Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
- Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
- Work with the APD team on the handling of property damage claims.
- Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
- Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
- Provide input to continuously develop claims guidelines, best practices, and process improvements.
- Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
- Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.
Requirements:
- Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier bodily injury, UM/UIM, litigation, and/or catastrophic loss claims
- Active licensure, home state or designated home state
- Willingness to obtain all relevant licenses within 45 days of hire
- Bachelor's degree preferred (lack of one should not stop you from applying if you possess all the other qualifications)
- Knowledge of state regulations, policy provisions, and standard operating procedures.
- Willingness to travel for clients and claims need
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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