APD Claims Adjuster, Courier Delivery
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Job Description
Commercial Transportation Claims Adjuster role at tech-driven insurtech company specializing in AI for claims processes. Managing customer interactions and optimizing claims outcomes through technology and empathy.
Responsibilities:
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
- Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair of damaged vehicles and assist with rental reimbursement
- Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
- Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
- Provide input for continuous development of claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
- Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Requirements:
- Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier 1st party and 3rd party claims.
- Active licensure, home state or designated home state
- Willingness to obtain all relevant licenses within 45 days of hire
- Bachelor's degree preferred (lack of one should not stop you from applying if you possess all the other qualifications)
- Commercial experience necessary
- Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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