Short Term Disability Claims Specialist
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Job Description
Claims Specialist managing Short Term Disability claims at Lincoln Financial. Conducting interviews, reviewing medical records, and making claim determinations.
Responsibilities:
- Conduct initial and ongoing interviews with claimants
- Obtain and review medical records
- Make timely and ethical claim determinations
- Communicate with claimants, employers, and various medical professionals
- Collaborate with fellow case managers, nursing case managers, and consulting physicians
- Review complex medical records and leverage tools and resources for decision making
- Complete accurate financial calculations consistent with company and state guidelines
- Provide exceptional customer service and proactively recognize customer needs
Requirements:
- High School diploma or GED
- 1-2 years of experience in claims, leaves or customer service
- Strong written and verbal communication skills
- Excellent organization skills with the ability to multi-task
- Ability to work with others in a fast-paced, team environment
- Ability to quickly learn complex systems and product knowledge
- Ability to navigate through multiple systems/databases/platforms/software
- Ability to be adaptable/flexible as business needs change
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Must have internet bandwidth of 12 Mbps (Preferred bandwidth is 25 Mbps)
Benefits:
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling
- Health coaching
- Employee assistance program
- Tuition assistance program
- Effective productivity/technology tools and training
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