Insurance Sales and Service Representative – Level I
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Insurance Sales/Service Representative providing support for General Motors Insurance policies. Quoting, selling, and servicing while maintaining exceptional customer service.
Responsibilities:
- Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
- Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
- Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
- Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
- Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
- Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
- Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
- Execute specialty team processes and strategies as assigned by General Motors Insurance leadership
Requirements:
- **Skills and Abilities**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
- Subject to stressful situations
- Possibility of working long hours may be required to support business needs
- Limited travel may be required to support business needs
- Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes
- Occasional overtime or split shifts may be required
- **Licenses and Certifications**
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required
- **Work Experience**
- 0-2 years of customer service experience preferred
- **Education**
- High School Diploma or equivalent required
- Bachelor’s Degree or equivalent combination of education and experience preferred
Similar Jobs
Bilingual Insurance Representative
Insurance Sales/Service Representative at General Motors Insurance, handling sales and service inquiries. Providing quotes, assisting with policy changes, and ensuring customer satisfaction in a remote role.
AVP National Programs, Personal Insurance
AVP managing strategic relationships with key distribution partners in Personal Insurance at Travelers. Leading distribution strategies and continuous improvement initiatives to enhance sales performance.
Insurance Strategy Lead
Lead Medicare and Medicaid strategy projects at Humana to drive growth and profitability. Engage with executive leadership, develop actionable recommendations, and mentor junior team members.
Senior Director, Insurance Product Development, Execution
Senior Director leading ACA health insurance product strategy and execution. Managing multi-level teams to ensure compliance and optimized performance across markets.
Associate Director, Insurance Product Innovation, Emerging Solutions
Associate Director leading innovative health solutions and product strategies for Oscar Health. Overseeing product lifecycle and cross-functional collaboration to optimize member experience and growth.
Insurance Sales Agent
Individual Sales Agent responsible for selling Medicare and ACA insurance plans. Generating business through outbound and inbound sales efforts.
Functional Consultant, P&C Insurance
Functional Consultant linking business needs with technical execution in AI underwriting solutions for commercial P&C insurers. Responsible for business analysis, solution design, and customer engagement.
Senior Consultant – Insurance Transformation
(Senior) Consultant in Insurance Transformation focusing on digital transformation and process optimization. Supporting international insurers with strategic transformation programs.
Insurance Follow Up Representative
Insurance Follow Up Representative responsible for reconciling patient accounts for Baptist Health Care. Examining health information and ensuring accurate insurance payment and follow-up.
Bilingual Licensed Healthcare Insurance Agent – Spanish-English
Bilingual Licensed Healthcare Insurance Agent assisting individuals with health insurance coverages and product selection remotely. Providing comprehensive customer service and sales support for healthcare products.
Licensed Healthcare Insurance Agent
Licensed Healthcare Insurance Agent providing customer service and sales support for health insurance. Engaging with customers to select suitable products remotely from anywhere in the USA.
Bilingual Licensed Healthcare Insurance Agent – Spanish-English
Bilingual Licensed Healthcare Insurance Agent assisting customers in understanding their health insurance options and completing transactions. Remote position focused on customer service and sales in the insurance sector.
P&C Insurance Advisor – License Required
Insurance Advisor role assisting clients with Property & Casualty insurance. Making outbound calls and guiding clients in their decisions for their insurance needs while utilizing pre-qualified leads.
Personal Lines Insurance Broker (Home & Auto)
Insurance broker providing client support for home and auto insurance needs at YouSet. Assist clients in policy adjustments and ensure customer satisfaction.
Manager, Insurance Product Innovation – Emerging Solutions
Manager for Insurance Product Innovation at Oscar Health, leading development of insurance lifestyle product concepts. Collaborating cross-functionally to create scalable health solutions.
Director, Insurance Product Filing – Lifecycle Management
Director managing insurance product lifecycle and regulatory filings for Oscar Health's Insurance Product Development team. Leading complex QA processes and collaborating with cross-functional teams.
Senior Consultant – Insurance Transformation
(Senior) Consultant in Insurance Transformation at Wavestone, supporting insurers in digital transformation and process optimization. Engaging in exciting projects across various locations in Germany.
Dental Insurance Specialist
Dental Insurance Specialist managing AR claims and billing processes. Responsible for accuracy in claims, patient bills and identifying billing opportunities.
Senior Insurance Authorization Specialist
Senior Insurance Authorization Specialist supporting insurance verification and authorization for patients scheduled at Ensemble Health Partners. Ensuring compliance and assisting in mentoring team members.
Insurance Technician – Service Center
Service Center Technician providing technical insurance support for One80 Intermediaries. Managing renewals and communication with carriers in a remote role.