Internal Communications Manager
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Job Description
Internal Communications Manager developing and executing communications strategies to engage employees. Collaborating with HR and senior leaders at Intelex to navigate change and align culture.
Responsibilities:
- Own the internal communications strategy and annual editorial calendar aligned to business and people priorities.
- Establish and manage the internal communications operating model, including channel strategy, governance standards, intake and prioritization, and approval workflows.
- Serve as a trusted communications advisor to senior leaders; develop executive messaging including organization-wide announcements, scripts, presentations, and senior leader and all-employee meeting content.
- Enable effective leader and manager communication through clear message cascades, ready-to-use toolkits, FAQs, and talk tracks.
- Lead change communications for high-impact initiatives such as organizational changes, policy updates, system implementations, and business transformations.
- Create high-quality written and multimedia content for internal channels including email, newsletters, intranet content, webinars, leadership forums, and video scripts.
- Own and evolve internal communications channels and the intranet, ensuring content is accurate, accessible, well-governed, and relevant to employees.
- Partner cross-functionally with HR, IT, Legal, and business teams to plan and deliver timely, effective internal communications.
- Define internal communications KPIs and track reach, engagement, and channel effectiveness; use insights and feedback to continuously improve impact.
- Incorporate employee listening and engagement survey insights into communication planning and storytelling.
- Lead internal communications during sensitive or high-impact situations, ensuring messaging is timely, clear, and empathetic.
Requirements:
- Bachelor’s degree in communications, journalism, public relations, or a related field.
- 5+ years of experience in internal or employee communications within a complex or distributed organization.
- Demonstrated experience building and scaling internal communications strategies, governance, and editorial operations.
- Strong change communications capability and experience supporting organizational or operational change.
- Exceptional writing, editing, and storytelling skills.
- Experience partnering with senior leaders and supporting executive-level communications.
- Experience managing internal communications platforms such as intranets (e.g., SharePoint), email systems, and collaboration tools.
- Strong planning, prioritization, and project management skills with high attention to detail.
- Ability to handle confidential and sensitive information with discretion.
- Native-level proficiency in written and spoken English.
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