Communications Specialist
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Job Description
Senior Program Manager at NetApp managing SharePoint solutions and email analytics program. Engaging with stakeholders, developing training, and leading projects while working remotely.
Responsibilities:
- Lead and/or assist in stakeholder training; this includes content development, scheduling, teaching, regularly updating support materials, and writing monthly articles
- Assist stakeholders with issues and provide in depth technical information on SharePoint and other tools; understand and troubleshoot permissions as required
- Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions
- Manage the development of new SharePoint features, in partnership with other intranet teams; this includes understanding technical user requirements, UI, governance requirements and launch implications
- Develop and track SharePoint metrics regarding usage, engagement, and customer satisfaction
- Lead projects associated with our workflow and email metrics tools, which includes meeting monthly with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, and providing quarterly metrics
- Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders through email, our Zendesk ticketing system, Zoom, Teams, etc
- Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications
Requirements:
- 5 to 7 years of industry experience
- 3 to 5 years in-depth knowledge of email analytics solutions (PoliteMail is a plus)
- 3 to 5 years in-depth knowledge of SharePoint web parts, lists, permissions, and workflows
- 2 to 3 years of training experience
- Technical college degree (BS or BA in Computer Science or Engineering is a plus)
- Excellent communications skills (oral and written)
- Ability to manage schedules, priorities and deadlines for multiple projects
- Detail oriented, methodical
- Ability to research technical questions
- Ability to troubleshoot coding and application issues
- Willing to learn and open to taking on new roles and responsibilities.
Benefits:
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off
- various Leave options
- Performance-Based Incentives
- employee stock purchase plan
- restricted stocks (RSU’s)
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