International Billing Implementation Coordinator
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Job Description
Billing Implementation Coordinator managing client onboarding and billing solutions for healthcare practices at ICANotes. Overseeing implementation processes and ensuring client satisfaction in billing operations.
Responsibilities:
- Oversee and manage the implementation and onboarding process for Inovalon wholesale customers on both ICANotes Classic and Plus, ensuring proper setup and configuration in ICANotes to meet the practice's billing needs, successful EDI/ERA enrollment submission, and seamless coordination of training and testing.
- Complete clearinghouse integrations in ICANotes Plus for all supported clearinghouses, including testing and back-end configuration.
- Conduct training sessions for clients on the Inovalon Portal for billing functionalities, claims processing, and revenue cycle management best practices.
- Identify, investigate, and resolve issues related to billing setup, claim submissions, and payment processing, triaging to other teams as needed.
- Work closely with product, engineering, and support teams to escalate and resolve complex billing-related issues.
- Maintain detailed documentation of client configurations, implementation progress, and issue resolutions.
- Submit Inovalon new customer account requests, complete account setups, run Inovalon demos and initial onboardings, edit forms and obtain signatures for enrollments, process Inovalon cancellation requests, manage Inovalon Classic-to-Plus migrations, and represent the function in team meetings.
Requirements:
- 3+ years of experience in billing implementation, revenue cycle operations, or client onboarding
- Hands-on experience with medical billing clearinghouses (Inovalon, Availity, Change Healthcare/CHC, or similar) and EDI/ERA enrollment workflows
- Demonstrated ability to manage multiple concurrent client implementations with tight deadlines
- Strong organizational and problem-solving skills with excellent attention to detail
- Excellent written and verbal communication skills, with comfort leading live client training sessions over Zoom or Google Meet
- Experience with tools such as TeamSupport, Slack, Google Sheets/Docs, Snagit, and PDF editing software
- Familiarity with payment processing platforms (Nexio, PaySpan, or similar) is strongly preferred
- Familiarity with healthcare or EHR systems is strongly preferred
- Comfort working in admin/back-office portals (StaffServer, Plus Admin Portal, Madaket, payer portals); technical fluency with tools like WinSCP is a bonus
Benefits:
- Company culture of continuous improvement and learning
- Fostering a culture of trust, respect, and accountability
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